RTC TRAVEL UK LIMITED TERMS & BOOKING CONDITIONS
Please read the terms and conditions carefully. These conditions as well as information on our website set out the terms and conditions of a contract between you and RTC Travel UK Limited ATOL Number 10708. When we talk about your holiday in these conditions, except where otherwise stated, we mean the accommodation, transport & and other holiday services (excluding resort booked excursions) described by us that you book in the UK with us.
YOUR HOLIDAY CONTRACT: When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of all your party. A contract will exist as soon as we issue our confirmation invoice to you by post or e-mail. The contract is made on these terms and conditions. You must be 18 or over to make a booking with us.
YOUR FINANCIAL PROTECTION: When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you & who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to the alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme ( or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reason of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return of such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.For further information visit the ATOL website at www.atol.org.uk. We will provide you with an ATOL Certificate which you are required to take on your holiday.
YOUR HOLIDAY PRICE: We reserve the right to alter the prices of any of the holidays shown on our website or in our brochure, including the cost of supplements and upgrades. Prices on our website are a guide only. You will be advised of the current price of the holiday that you wish to book (including the cost of any supplements and upgrades) before your contract is confirmed. In addition to your holiday price you may have to pay local city taxes, which will be payable by you locally in resort. When you make your booking you must pay a deposit per person as set out below or as advised at the time of booking. The balance of the price of your travel arrangements must be paid at least 12weeks before your departure date. If you fail to pay by that time we reserve the right to cancel your holiday without further notice and will keep the deposit. If you cancel your booking, the cancellation charges will be applied in accordance with the scale set out in section “If you cancel your holiday”. Payments by credit card will incur a 3% charge.
1.1 IF YOU CHANGE YOUR BOOKING: If you wish to change your travel arrangements after our confirmation invoice email has been issued, we will do our utmost to make these changes but it may not always be possible and changes are subject to availability at the time. We do not allow destination changes or all the names on any booking to change, (at least one of the passengers (over 18) on the original booking must remain). Any request for changes to be made must be in writing. Where we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made. We will also apply an amendment fee for each changed person and/or item on the booking, which we will advise you of at the time of any amendment. Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. If the number of people in your accommodation changes, you may have to pay extra (for example, single or under-occupancy supplements) and may lose any free or reduced infant, child or group places. Any change to your departure date, transport, accommodation, or length of holiday must apply to all members of your booking. Certain travel arrangements (e.g. in-flight meals, non-refundable hotel rooms etc.) may not be changed after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. If you are prevented from travelling you may transfer your booking to another suitable person, provided that reasonable notice is given and subject to the payment of all applicable charges.
1.2 IF YOU CANCEL YOUR HOLIDAY: The lead name of your party may cancel your holiday at any time. Written notification from the lead name on the booking or your travel agent on your behalf must be received at our offices. The charges shown below apply from the date we receive the notice at our offices or the travel agent activates the cancellation. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. Please also note the “Exception” described below which may apply in addition to the scale of charges below:Period before departure within which notice of cancellation is received % of total booking price retained by RTC Travel UK70 days or more Loss of deposit69-56 days 30% (if greater than deposit)55-29 days 50%28-22 days 70%21-15 days 90%14 days or less 100%If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. In the event that you cancel your holiday you must still pay any insurance premiums and amendment charges which arose before the cancellation.
1.3 IF WE CHANGE YOUR HOLIDAY: It is unlikely that we will have to make any changes to your travel or accommodation arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. We will contact you by email and/or phone to discuss. Please check your email account regularly for emails from us.Minor changes: Sometimes facilities described in our offers/website may be withdrawn for reasons beyond our control. Where possible, we will tell you about the withdrawal of any facility as soon as possible. Minor changes also include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.No compensation is payable for minor changes to your holiday.Major changes: Examples of a major change are: change of your UK departure airport; complete change of destination/resort; a change of more than 12 hours to the time you leave the UK or your destination; if we downgrade your accommodation by one full star rating. If we have to make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid.
1.4 IF WE CANCEL YOUR HOLIDAY: We aim to provide your holiday as booked but reserve the right to cancel your travel arrangements, if for example, the minimum number of customers required for a particular travel arrangement is not reached. However, we will not cancel your travel arrangements less than 2 weeks before your departure date, except for events beyond our control. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of an alternative holiday of comparable standard from us; if available (we will refund any price difference if the alternative is of a lower value). If we cancel your holiday, we will pay you compensation as shown below.“Event beyond our control” means unusual or unforeseeable circumstances beyond our control or an event which we or our suppliers, even with all due care, could not foresee or forestall. These can include, for example, war, riot, industrial dispute, government action, closure of airports, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, bad weather (actual or threatened), change to Foreign Office advice to advise against travel to destination and significant building work ongoing outside of your accommodation (such as resort development) or failure in Internet connections.
1.5 COMPENSATION: Compensation for cancellation or major changePeriod of notice we give you or you before departure Compensation for each full fare paying customer70 days or more £069-29 days £1028-15 days £2014-8 days £307 days or less £40
1.6 CHANGES MADE AFTER YOU DEPART: Very rarely, we maybe forced to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur we regret we will be unable to make any refund (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
1.7 INSURANCE: It is important that you take out travel insurance either the cover offered by RTC Travel UK or alternative cover yourself. We will ask for proof that you have adequate travel insurance for yourself and your party travelling with you.
YOUR COMMITMENT TO US: When you wish to confirm a booking you must pay the deposit that RTC Travel UK required. The deposit will only be refunded as set out in the booking conditions for cancelling your holiday. When making a booking the lead name confirms that you accept and understand the terms & booking conditions. We reserve the right to refuse to accept any booking without necessarily specifying a reason. At the time of booking we will ask for all passengers full names as they appear on their passports, as well as their title. We accept various payment methods; however you will be charged 3% for payments by credit cards. You can opt for an alternative payment method ie: cheque or debit card.
OUR COMMITMENT TO YOU: We will arrange and provide the various services which form parts of the holiday you book with us. Before your booking is confirmed & a contract comes into existence, we reserve the right to increase or decrease, and correct errors in advertised prices. Changes will be made know at the time of booking. A receipt/ invoice will be sent to you, the date on this is the date of the booking. Please check the detail carefully. We may record some telephone calls for training or quality assurance purposes.Where the booking includes services provided by other tour operators their terms and condition will apply.
IF YOU HAVE A PROBLEM: If a problem remains unresolved during your holiday, you should make a complaint in writing to RTC Travel UK within 28 days of the completion of your holiday. Please remember to quote your booking reference & telephone number. We will reply within 28 days of receipt of your letter.
PASSPORT, VISA AND HEALTH REQUIREMENTS: You will need 10 year passport to travel to most of the destinations we offer. Some destinations also require visas. You should contact your GP for details and measures you will need to take before departure. Many countries including USA require children to hold their own passport. We recommend that all children travel on full passports.
DATA PROTECTION POLICY: For the purpose of the Data Protection Act 1998, we are a data controller.In order to process your booking or respond to an enquiry we need to collect personal information from you. Depending on what’s required, the personal information we collect may include names, dates of birth, contact details, credit/debit card or other payment information. Appropriate personal data will then be passed onto the suppliers of your arrangements, who need to know it so your holiday can be provided. Your personal information such as names & contact details will be stored securely. We do not store payment information.
SPECIAL REQUIREMENTS/ REQUESTS: Where special requests are important parts of your holiday, you must advise us when the booking is made. We are happy to pass on your request on to the hotel, airline or other supplier but cannot grantee that it will be accommodated. Unless or until specifically confirmed, all special requests are subject to availability.